A- A A+
Follow us ! La page Facebook des Restos du Coeur de BelgiqueLe compte Twitter des Restos du Coeur de Belgique
  • Home
  • Data protection charter

DATA PROTECTION CHARTER

We understand that your trust in us is the most important capital of Federation of the Belgian Restos du Cœur (hereafter called "[The association]", "we", "us" or "us"). Your privacy is therefore of vital importance to us. This Personal data Protection Charter (hereafter called the "Charter") applies, among others, (i) to our websites  .

This Charter contains, among others, information on personal data the association collects, as well as how the association processes this personal data.

The association wishes to stress that it tries at all times to act in accordance with (i) the European Regulation (EU) 2016/679 of April 27, 2016 (General Personal data Protection Regulation in force on May 25, 2018 - the “GDPR”) in force on May 25, 2018, and partially repealing the Belgian law of December 8, 1992, on protection of privacy with regard to processing of personal data previously in force and (ii) to (future) Belgian legislation implementing the aforementioned Regulation. This Charter contains, among others, information on the personal data the association collects, as well as how the association uses and process this personal data.

 implies your express approval (by means of communication of your personal data or "opt-in" of participation) of this Charter and therefore of how we collect, use and process your personal data.

Please read this Charter together with the legal notice and the cookie policy of the association.

Types of personal data

The association may collect and process the following  personal data:

  • Surname
  • First name
  • Home address
  • Business address
  • Email address
  • Telephone number (landline/mobile)

The association also automatically collects anonymous information about the use you make of the Website. Thus, for example, the association will automatically record which parts of the Website you visit, which browser you use, which website you had visited when you gained access to the Website. We cannot identify you on the basis of this personal data, but it allows the association to determine statistics on the use of the Website. To learn more about this subject, please read our cookie policy.

How personal data is collected

This personal data is collected in the event of or in the context of:

  • Creating an account
  • Collaborating with the association
  • Correspondence exchanged with the association

Personal data collected by the association is therefore expressly and voluntarily provided by you.

Provision of certain personal data is (sometimes) a condition to be able to benefit from certain services (for example, to have access to certain parts of the Website, create an online account, make a purchase online, subscribe to newsletters, participate in certain activities and events).

Use of personal data

The association may use your personal data for the purposes you will find in Appendix 1 of this Charter.

In general, we will only use your personal data if you have consented or if this use is based on one of the legally prescribed bases:

  • Safeguarding our legitimate interests;
  • Concluding, negotiating and executing a contract that binds us with you;
  • Compliance with a legal obligation;
  • Preservation of the public interest.

Disclosure of personal data to third parties

The association will not disclose your personal data to third parties, except where necessary in connection with the supply of products and/or services, and including, but without limitation:

  • Delivery of products;
  • Audits conducted;
  • Analyses of our website's audience;

In this context, your personal data may be made public to  .

If it is necessary, in this context, for the association to disclose your personal data to third parties, the third party concerned will be required to use your personal data in compliance with the provisions of this Charter.

Notwithstanding the foregoing, it is always possible that the association may disclose your personal data:

  • To the competent authorities (i) when the association is required to on the basis of the law or as part of a legal proceeding or a future legal proceeding and (ii) to guarantee and defend our rights;
  • When the association or substantially all of its assets are taken over by a third party, in which case your personal data – that the association has collected – will constitute one of the assets transferred;
  • When you have expressly consented, as applicable.

Cross-border processing of personal data

Any transfer of personal data outside the European Economic Area (EEA) to a recipient whose domicile or head office is in a country that does not fall under a similar decision, promulgated by the European Commission, will be subject to the provisions of a personal data transfer agreement, which will contain (i) the standard contractual clauses as defined in the 'European Commission Decision of February 5, 2010 (Decision 2010/87/EC)', or (ii) another mechanism based on privacy legislation or any other regulation relating to personal data processing.

Storage of personal data

Except when a longer retention period is required or justified (i) by law or (ii) by compliance with another legal obligation, the association only retains your personal data during the period necessary to achieve and fulfil the objectives as described in the Charter, under the section 'Use of Personal data'.

The association will retain all the personal data it has collected in dedicated computer servers.

Appendix 2: retention periods by treatment category.

Your rights relating to protection of your privacy

In the context of processing of your personal data, you have the following rights:

  • Right to access your personal data;
  • Right to correct, supplement or update your personal data;
  • Right to delete your personal data ('right to be forgotten') (in this context, ;
  • Right to restrict the processing of your personal data;
  • Right to portability of your personal data;
  • Right of objections / opposition against processing of your personal data.

If you wish to exercise your privacy rights, please contact [This email address is being protected from spambots. You need JavaScript enabled to view it.] or complete the form  to exercise your rights and send it to the association by email or by mail.

Please note that email communications are not always secure; therefore, please do not mention information concerning your payment card or sensitive information in emails that you send to us.

You can exercise these rights free of charge using the aforementioned form. In addition, you can always update, modify and/or verify, through your account, your personal data which you had to communicate when you created your account.  

If you no longer wish to receive newsletters or information about  the association's services, you may unsubscribe at any time by clicking the "Unsubscribe" button at the bottom of our promotional emails.

You can find more information about your rights on the website of the Personal data Protection Authority (hereafter called the "DPA") via the following link:" https://www.privacycommission.be/fr".

Personal data protection

The association agrees to take reasonable, physical, technological and organizational precautions to avoid (i) unauthorized access to your personal data, as well as (ii) the loss, abuse or modification of your personal data.

The association retains all the personal data it collects in the cloud (with (a) personal data centre(s) located in the EU);

Notwithstanding the association's security policy, the controls it carries out and the actions it takes in this context, it cannot guarantee an infallible level of security. No method of transfer or transmission over the internet, nor any method of electronic storage is 100% secure, such that the association cannot guarantee absolute security.

Finally, your account's security also depends on the confidentiality of your password for accessing the Platform and/or the App.  

Updating the Charter

The association is entitled to update this Charter by loading a new version to the website. In this context, it is particularly advisable to regularly consult the website and the relevant page on which the Charter is reproduced, to be certain that you are aware of the slightest changes.

The most recent version will always be available via this link.

Other websites

The website may contain hyperlinks to other websites. When you click on one of these links you may be redirected to another website or internet source that could collect information about you through cookies or other technologies. The association bears no responsibility, liability or control over these other sites or internet resources, nor on the collection, use or distribution of your personal data. You should check the privacy policies of these other websites or internet sources to determine whether they comply with the privacy legislation.

Contact the association

If you have questions about the Charter or how the association collects, uses or processes your personal data, please contact us:

  • By email: [This email address is being protected from spambots. You need JavaScript enabled to view it.]
  • By post: 5, Rue du Tronquoy - 5380 Fernelmont

If you are not satisfied with the manner in which the association has dealt with these questions or comments that you have submitted to it, or if you have any complaints about how the association collects, uses and/or processes your personal data, you can file a complaint with the Personal data Protection Authority (the "DPA").

Please note that email communications are not always secure; therefore, please do not mention information concerning your payment card or sensitive information in emails that you send to us.

What do we expect from you?

From your part, we expect you to ensure that the information you have provided to us is relevant and up to date. You should also inform us immediately of any material change in your situation. If you are required to provide us with information about a third party, we invite you to ensure that the third party has given its consent to do so.

This Charter is subject to change and the most recent applicable version can be consulted here.

 

Appendix 1 – Purposes for the use of personal data  

The association may use your personal data for the following purposes :

  1. Receipt and processing of questions asked via the contact form or by any other means:

An online contact form is available on our Website. You also have the opportunity to contact us by telephone as well as via one our sales representatives. In order to respond to your requests (requests for information, requests for quotes, etc.) we will have to process some of your personal data.

This processing may be based on our legitimate interest or on your consent.

  1. Preparation of a quotation or an offer:

In order to write and send you a quotation or an offer, upon your request, we will have to process some of your personal data. In this context we will have to process some of your personal data.

This processing may be based on our legitimate interest or on your consent.

  1. Training management:

We offer training carried out by professionals of the sector. In order to honour your request, we will prepare a personalized quotation and will have to transmit some of your personal data to the aforementioned professionals of the sector who will provide you with this training.

This processing may be based on our legitimate interest.

  1. Audit management:

We offer audits carried out by professionals of the sector. In order to arrange these audits, we will have to transmit some of your personal data to the aforementioned professionals of the sector.

This processing may be based on our legitimate interest.

  1. Drawing up of an agreement:

As a customer, you are or will have to conclude an agreement with the association so that we can begin the collaboration for which you have requested our services. In this context, we will have to collect certain of your personal data.

This processing may be based on our legitimate interest or on a legal obligation.

  1. Supply of products and/or services, processing of your operations and execution of your instructions, creation of an account and confirmation thereof:

We use your personal data to provide you with the products and services for which you solicited the association. This use implies that the association is in possession of your personal data for as long as the service(s) to which you have subscribed require.

This processing may be based on the performance of any contract concluded with you and/or any commitment made by you or by the association.

  1. Sending of invoices and collection of payments:

As part of the services offered by the association and agreements you may have concluded with us, we will use some of your personal data to prepare invoices and, following collection of payments, process them by the accounting service for all useful purposes of good management of invoicing files.

This processing may be based on our legitimate interest or on a legal obligation.

  1. Optimisation of quality, website and content management - performance cookies:

When using online applications, we will ask you to consent to the use of cookies. The legal basis for processing your personal data for this purpose is your consent.

Please click here  to learn more about cookies.

  1. Solicitation of a job offer and provision of the resume:

By applying to one of our job offers available on the website by another means, you are invited to send us your resume. Your personal data will then be processed so that we can analyse your profile and respond appropriately to your application.

This processing may be based on our legitimate interest or on your consent.

  1. Creation of mailing lists and development of customer satisfaction surveys and other types of market study:

In the context of the various services we offer, we create a personal database of contacts. In this context, some of your personal data may be collected in a personal database.

The legal basis for processing your personal data for this purpose is our legitimate interest or your consent.

  1. Compliance with laws and regulations:

We ensure compliance with all laws and regulations in force. In this context, and if necessary, we will have to process some of your personal data.

This processing may be based on compliance with a legal obligation.

  1. Protection of our rights:

We are likely to use your personal data to protect our rights including in the defence or protection of rights and legal interests, litigation, claims or disputes management, in the event of corporate restructuring or other merger or acquisition operations. We will use it on the basis of our legitimate interest.

 

Appendix 2: retention period by purpose category

 

Purposes of personal data processing  

Basis

Maximum retention period (unless otherwise indicated) 

Receipt and processing of questions asked

Legitimate interest

Consent

As long as necessary or explicit request for deletion by the person concerned.

Preparation of a quotation or an offer

Legitimate interest

Consent

As long as necessary or explicit request for deletion by the person concerned.

Training management

Execution of the contract

As long as necessary or explicit request for deletion by the person concerned.

Audit management

Execution of the contract

As long as necessary or explicit request for deletion by the person concerned.

Drawing up of an agreement

Legitimate interest

Consent

As long as necessary or explicit request for deletion by the person concerned.

Establishment of services,  processing of your operations and execution of your instructions

Execution of the contract

As long as necessary or explicit request for deletion by the person concerned.

Invoices and payments

Execution of the contract

Legal obligation

As long as necessary or explicit request for deletion by the person concerned.

Optimisation of quality, website and content management

Legitimate interest

As long as necessary or explicit request for deletion by the person concerned.

Solicitation of a job offer and provision of the resume

Legitimate interest

Consent

As long as necessary or explicit request for deletion by the person concerned.

Creation of mailing lists, satisfaction surveys

Legitimate interest

Consent

As long as necessary or explicit request for deletion by the person concerned.

Compliance with laws and regulations

Legal obligation

As long as necessary or explicit request for deletion by the person concerned.

Protection of our rights

Legitimate interest

As long as necessary or explicit request for deletion by the person concerned.

 

Follow us

Restos du Coeur de Belgique: Facebook Twitter des Restos du Coeur de Belgique

This website may use cookies to improve the website’s functionality. By using this site, you agree to the use of cookies to improve your navigation.
To learn more about our cookie usage policy, please click on the following link